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Uflex UK

Who are they?

Uflex Europe Ltd, India’s largest flexible packaging company and an emerging global player. Over the last three decades, Uflex have earned an irreproachable reputation defining the contours of the “Packaging Industry” in India and overseas. Since our inception in 1983, we have turned into a multi – billion company focusing on trust, value creation for customers, quality innovation and customer satisfaction.

 

What were their issues?

  • The client’s existing IT Incumbent had been under performing. Due diligence was not being given to ensure their systems were operating optimally and that all staff had smooth and reliable user experiences with their applications and equipment.
  • The client was spending too much time managing ongoing conflicts between existing service providers.
  • IT support was unavailable to staff that worked outside of traditional business hours.
  • Productivity was being affected by ongoing IT issues which were difficult to manage.
  • The primary server had not been maintained or upgraded since 2014 and was left vulnerable to security and malware threats.
  • Neither an on or off-site backup solution had been implemented, putting them at a high risk of data loss without disaster recovery measures

 

How Did Planet Solutions Come to their Rescue?

  • Provided the client with a Fully Managed IT services solution, which allowed us to take full ownership of all day-to-day 1st to 3rd line IT operations.
  • Ongoing maintenance, development and continuous improvement of the client’s IT infrastructure became the responsibility of our dedicated Account Manager and service desk engineers.
  • Our IT Department will now liaise with all 3rd party vendors on the client’s behalf.
  • Immediate attention was carried out to patch and service the client’s server to secure it from security threats and improve performance.

 

What are the Outcomes of the Premium IT Support Service delivered by Planet Solutions?

The client now enjoys all of the benefits that come with reliable managed IT services. This has led to improved efficiency throughout the company and has also improved employees’ user experience.

  • Server Rack Infrastructure designed with all IT equipment rack-mounted.
  • Ongoing remote patching and proactive monitoring to prevent downtime
  • Day-to-day telephone, remote desktop and application support is provided by our 1st line IT service desk, providing immediate attention wherever it is needed.
  • Complex IT issues are escalated immediately and passed onto our respective 2nd and 3rd line service desk engineers.
  • All IT infrastructure support and application hosting/support is now provided by the same incumbent.
  • The client no longer needs to act as an intermediary between 3rd party vendors in order to get their IT issues resolved as this is all handled by us.
  • The performance of their accounting software (QuickBooks) improved significantly by almost 70% once the upgrade was performed by Planet Solutions.