- Our Relation with Nominet.
We are registered member of Nominet, the official registry for .UK domain names. We comply with Terms and Conditions of Nominet very closely. A short link to Terms and Conditions of Nominet can be found here: http://www.nominet.org.uk/go/terms. ‘We charge £10 per domain name which covers a year period; this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 30, 20, 10 and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to reply our email with your agreement/disagreement to keep or not keep the domain name. If you do not respond to our email, the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.'
- How to contact us?
While we make every effort to maintain the highest standards of service, we recognise that there may be some occasions when we fail to satisfy the particular requirement of our customers. We therefore have procedures in place to investigate and provide solutions for related concerns. If unfortunately you feel our customer service levels have failed to meet your expectations, you can click here to contact us and we will ensure that your concerns reach the relevant department and are dealt with accordingly. We will acknowledge the receipt of concerns/issues via email to our customers no longer than 5 days of complaints logged.
Alternatively, if you would prefer to write to us please address any concerns to:
Planet Solutions Ltd
484 Chiswick High Road
- Incase of Phishing or Spoofing.
a. Do one of the following:
- Open a new e-mail and attach the e-mail you suspect is fake.
Note: Sending this suspicious e-mail as an attachment is the best way for us to track it.
- If you can't send the e-mail as an attachment, you can forward it.
- For Additional Queries and Complaints.
Please use these details to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse, you should expect to receive a response with a few hours and no more than 5 days.' And then let me know what your escalations process is: Directed to http://www.nominet.uk/resources/complaints